The information we collect
We collect information provided by you, such as your name, debt level and telephone number in order to obtain information to pass onto Financial Conduct Authority authorised brokers and introducers who search and compare debt products. The provision of the services to you may also require us to store your details, together with details of your financial information. This may result in automated text messages and a phone call from one of our broker or introducer partners. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
Sensitive information and passing on your information
We work with a carefully selected panel of debt solution providers and, once you have qualified and accepted our terms, we will introduce you to them to look after the management and administration of your recommended plan.
Our service is 100% free to use and you are under no obligation to accept any of the quotes or product offers that you receive.
Debt solutions subject to conditions and acceptance. If you choose to restructure your debt repayments over a longer period of time it could cost you more. Your ability to obtain credit will be affected in the short term and may also be affected in the medium to long term.
If you enter into an individual voluntary arrangement (IVA), a debt relief order (DRO), a protected trust deed or becoming bankrupt the details will be recorded in the Insolvency Register. Calls are recorded for training and monitoring purposes.
Purposes for which we use information about you
We may use your personal information for the following purposes:
- To personalise aspects of our overall service to you
- To communicate with you
- All client information and details are held securely and are subject to the utmost privacy.
Our website is on a dedicated secure server with a secure socket layer 128bit encryption and keeping information about you securely is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us and you do so at your own risk. Sensitive information, for example your information, is encrypted to minimise to risk of interception during transit.
You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.